Board Member & Co-Communications Director
ACAMS Greater Salt Lake Chapter, Salt Lake City, UT | October 2024 - Present
In this role, I was responsible for conducting comprehensive risk assessments and ensuring the implementation of robust BSA/AML policies.
My work focused on strengthening compliance operations through data-driven solutions and process automation.
Key Achievements
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Led risk mitigation strategies, identifying critical compliance gaps and implementing measures that significantly reduced exposure to regulatory risks.
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Designed and enforced AML policies, ensuring full compliance with evolving regulations and improving adherence to industry standards.
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Delivered strategic insights by preparing detailed compliance reports that informed senior leadership and guided risk management decisions.
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Standardized compliance procedures across departments, improving consistency and ensuring compliance with both internal and external regulatory requirements.
Technology Integration
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Automated Data Processing Systems: Developed Excel-based automation tools that streamlined data entry and compliance reporting, improving processing times.
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Automated Compliance Audits: Developed automation scripts that reduced the time needed for internal compliance audits, increasing audit frequency and precision.
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Utilized advanced AML tools such as LexisNexis and Thomson Reuters CLEAR, improving the speed and accuracy of AML investigations through efficient data analysis and risk assessments.
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Improved UAT Systems: Implemented automated UAT systems, reducing testing times and improving the accuracy of compliance evaluations.
Leadership & Mentorship
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Led Comprehensive Risk Assessments: Managed teams conducting risk assessments, ensuring comprehensive evaluations and effective mitigation strategies.
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Mentored Future Leaders: Developed leadership training programs to identify and nurture high-potential team members, helping them attain more senior roles.
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Fostered Collaboration Across Departments: Encouraged cross-department collaboration, integrating insights from legal, risk management, and IT into compliance strategies.
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Promoted the use of peer mentorship within the compliance team, encouraging knowledge sharing and collaboration to enhance teamwork and professional growth.
BSA/AML Reporting & Oversight Manager
American Express, Sandy, UT | June 2022 - January 2025
As a BSA/AML Reporting & Oversight Manager, I have led several key initiatives to improve compliance and reporting accuracy, streamline processes, and enhance regulatory adherence.
I focus on leveraging data analytics and technology to drive efficiency and accuracy in compliance operations.
Key Achievements
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Led compliance enhancements by driving initiatives that improved the accuracy and efficiency of reporting and risk management processes, contributing to more informed decision-making.
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Established new reporting protocols, creating detailed compliance reports that provided clear insights to leadership and streamlined responses to regulatory audits.
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Collaborated across departments to ensure seamless communication between compliance, IT, and risk management teams, improving oversight and operational transparency.
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Reduced audit response times by implementing process improvements that enhanced coordination and reduced manual intervention in compliance reporting.
Technology Integration
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Developed Advanced Reporting Tools: Designed and implemented custom reporting tools that improved data accuracy and reduced manual processing times through advanced Excel and SQL automation.
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Optimized Data Tracking Systems: Introduced a centralized data tracking system, streamlining compliance responses to regulatory inquiries and reducing response times.
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Collaborated on System Enhancements: Partnered with IT to upgrade reporting systems, ensuring seamless integration with existing platforms and improving operational efficiency.
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Enhanced Risk Monitoring Tools: Worked with IT to integrate new risk monitoring technologies, which improved the identification of potential AML risks.
Leadership & Mentorship
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Mentored Junior Analysts: Trained and mentored junior compliance analysts in advanced reporting techniques, helping them build skills in data analysis and regulatory reporting.
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Led Cross-Functional Teams: Spearheaded initiatives that required close collaboration with IT, Risk, and Operations teams, driving more integrated and efficient workflows.
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Established Best Practices: Developed and implemented best practices for data management and reporting, improving the team's overall efficiency and accuracy.
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Promoted Team Growth: Organized regular professional development workshops to foster continuous learning and growth within the compliance team.
BSA/AML Governance & Oversight Manager
American Express National Bank, Sandy, UT | January 2018 - June 2022
In this role, I was responsible for conducting comprehensive risk assessments and ensuring the implementation of robust BSA/AML policies.
My work focused on strengthening compliance operations through data-driven solutions and process automation.
Key Achievements
-
Led risk mitigation strategies, identifying critical compliance gaps and implementing measures that significantly reduced exposure to regulatory risks.
-
Designed and enforced AML policies, ensuring full compliance with evolving regulations and improving adherence to industry standards.
-
Delivered strategic insights by preparing detailed compliance reports that informed senior leadership and guided risk management decisions.
-
Standardized compliance procedures across departments, improving consistency and ensuring compliance with both internal and external regulatory requirements.
Technology Integration
-
Automated Data Processing Systems: Developed Excel-based automation tools that streamlined data entry and compliance reporting, improving processing times.
-
Automated Compliance Audits: Developed automation scripts that reduced the time needed for internal compliance audits, increasing audit frequency and precision.
-
Utilized advanced AML tools such as LexisNexis and Thomson Reuters CLEAR, improving the speed and accuracy of AML investigations through efficient data analysis and risk assessments.
-
Improved UAT Systems: Implemented automated UAT systems, reducing testing times and improving the accuracy of compliance evaluations.
Leadership & Mentorship
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Led Comprehensive Risk Assessments: Managed teams conducting risk assessments, ensuring comprehensive evaluations and effective mitigation strategies.
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Mentored Future Leaders: Developed leadership training programs to identify and nurture high-potential team members, helping them attain more senior roles.
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Fostered Collaboration Across Departments: Encouraged cross-department collaboration, integrating insights from legal, risk management, and IT into compliance strategies.
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Promoted the use of peer mentorship within the compliance team, encouraging knowledge sharing and collaboration to enhance teamwork and professional growth.
Chief Compliance Manager
Credit Corp Solutions, Inc., Draper, UT | July 2014 - January 2018
As Chief Compliance Manager, I was instrumental in ensuring the company adhered to regulatory requirements and maintained high compliance standards. I represented the company in regulatory meetings, conducted audits, and developed key procedures to enhance operational effectiveness.
Key Achievements
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Ensured regulatory adherence by representing the company in meetings with regulators, ensuring all legal and compliance obligations were met without incident.
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Developed compliance frameworks, creating comprehensive procedures that strengthened internal operations and ensured alignment with regulatory standards.
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Improved compliance monitoring through the creation of regular audits and assessments, providing detailed insights into operational risks and compliance gaps.
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Enhanced procedural documentation, developing manuals and guidelines that standardized compliance efforts and ensured uniform application across the company.
Technology Integration
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Streamlined Reporting with Dashboards: Created automated compliance reporting dashboards that provided real-time insights into regulatory adherence and operational risks.
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Automated Audit Procedures: Implemented automated tools for compliance audits, reducing manual effort and ensuring more thorough and consistent audit processes.
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Integrated Data Systems: Led a project to integrate disparate compliance systems, resulting in a more unified and efficient workflow across departments.
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Developed Custom Reporting Dashboards: Created real-time reporting dashboards that consolidated risk data, enabling faster and more accurate decision-making.
Leadership & Mentorship
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Led Company-Wide Compliance Meetings: Spearheaded bi-weekly compliance meetings, facilitating discussions on key issues and driving improvements in compliance standards.
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Developed In-House Training Programs: Designed and implemented training modules for compliance analysts, enhancing their understanding of regulatory requirements and internal policies.
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Fostered Team Growth: Provided personalized mentorship to junior compliance analysts, helping them advance within the company and develop critical skills.
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Encouraged Inter-Department Collaboration: Promoted stronger collaboration between compliance, legal, and risk departments to ensure alignment on regulatory matters.
Late Stage Collections Relationship Manager
Select Portfolio Servicing, Salt Lake City, UT | November 2012 - July 2014
In this role, I worked closely with borrowers to negotiate mortgage modifications, reduce foreclosures, and improve customer retention.
My focus was on balancing regulatory compliance with delivering excellent customer service.
Key Achievements
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Negotiated successful loan modifications, significantly reducing foreclosure rates and helping borrowers maintain their homes while ensuring regulatory compliance.
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Enhanced borrower relations, proactively resolving borrower issues that improved customer satisfaction and retention, while aligning with company compliance standards.
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Implemented targeted delinquency reduction strategies, reducing default rates by focusing on effective communication and negotiation with delinquent borrowers.
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Ensured regulatory compliance by continuously monitoring collection activities and ensuring they adhered to both legal requirements and internal policies.
Technology Integration
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Optimized Collections Systems: Introduced new data analytics tools to better track loan delinquencies and customer interactions, resulting in a reduction in late-stage delinquencies.
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Implemented Compliance Monitoring Tools: Integrated new compliance tracking systems that ensured adherence to regulatory requirements while reducing manual workload.
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Enhanced Data Reporting Processes: Developed custom Excel models that streamlined reporting of loan modifications and delinquency trends, improving accuracy and decision-making.
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Automated Client Communication Systems: Led the implementation of automated communication tools, improving borrower outreach and reducing response times.
Leadership & Mentorship
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Led Negotiation Teams: Provided leadership to negotiation teams, helping them resolve borrower issues while maintaining regulatory compliance, reducing foreclosures.
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Trained New Team Members: Conducted training sessions for new hires, equipping them with skills in loan negotiation, regulatory compliance, and customer service.
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Mentored Junior Employees: Actively mentored junior collections staff, guiding them in career development and improving their negotiation and compliance skills.
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Built Cross-Functional Relationships: Collaborated closely with legal and compliance teams to ensure loan modifications met regulatory requirements while providing optimal outcomes for borrowers.